Refund Policy

KeptAds is operated by Flowstart Kft. (registered seat: Szugló utca 161. 1/2., 1141 Budapest, Hungary; company reg. no. 01 09 429426).

Free trial first

Solo, Team, and Firm plans include a 14-day free trial. You are not charged until the trial ends, and you can cancel at any time during the trial at no cost from Settings → Billing (Stripe billing portal). The Founding plan is a limited discounted offer and does not include a trial.

Monthly billing, cancel anytime

All plans are month-to-month with no long-term contract. When you cancel, your plan remains active until the end of the paid billing period and does not renew. We do not pro-rate partial months.

Refunds

If something went wrong — you were charged after cancelling, charged twice, or hit a billing error — email us within 14 days of the charge and we will refund it. For any other situation, contact us and we'll work it out; we don't want money from customers who aren't getting value.

How to request

Email hello@keptads.com from your account email with the charge date and amount. Refunds are returned to the original payment method via Stripe, typically within 5–10 business days.

Statutory rights

Nothing in this policy limits any non-waivable rights you hold under Hungarian or EU consumer law.